Job Description

Position Overview:

  • The Project Manager provides departmental support for stakeholders during the pre- and post-sales process including monitoring project plans, deadlines, schedules, deployments, maintenance, and service; and serves as liaison with other departments and channel partners to ensure customer project success.

 

Principal Duties and Responsibilities:

  • Maintain action item lists for all projects, ensuring assignments are clearly communicated and due dates held.
  • Collaborate with deployment, service, engineering, finance, IT, and product teams to ensure project success metrics are met.
    • Supporting key customers in Concord, CA; and San Jose, CA; in addition to other locations in the Western U.S. and Canada.
  • Proactively track timelines and alerts for key project deliverables including reports.
  • Support research-based customers with robotic test plans and schedules.
  • Assist District Sales Manager in pre-sales discussions as a technical support, including in-person site evaluations as needed.
  • Track timelines and actions between sales and deployment teams including regulatory work, shipment, mapping, launch dates, and ongoing service.
  • Assist sales in aggregating product development requests from pre- and post-sales customers.
  • Document results of projects and provide “lessons learned” reports to management
  • Foster relationships with customers.
  • Support potential new business opportunities that exist within the current customer base.
  • Report progress on projects to District Sales Manager.
  • Use organizational project management tools and processes.
    • Including methodologies to monitor, manage, and control key success factors, including but not limited to risk management, cost management, and schedule management.
  • Collaborate with internal technical teams to analyze deployment metrics and data to support the generation of weekly, monthly, and final deployment reports.
  • Other related duties as assigned.

 

Qualifications & Skills: 

  • This position requires a minimum of a high school diploma or equivalent
  • Bachelor’s degree in Business, Management, Engineering or related field is preferred
  • 2 years minimum of Project Management experience
  • Technical Writing and Project Reporting skills required
  • Travel of greater than 50% could be required
  • Familiarity with C++ programming and can bus systems is a plus
  • Project Management Tools use experience (Clarizen, MS Project, Smartsheet, etc.)
  • Must have a desire to develop interpersonal and technical skills
  • Must be able to follow verbal and written directions
  • Must possess some basic computer and operations skills
  • Must regularly lift and carry small packages around 10 pounds
  • May occasionally lift and carry boxes of supplies and/or equipment weighing up to 50 pounds.

 

Preferred:

  • De-escalation and problem-solving skills
  • Works well with others
  • Detail-oriented, well-organized, and proactive
  • Talent for document creation and task prioritization

 

Target Location:

  • East Bay Area, California
    • Concord, CA
    • Walnut Creek, CA
    • Vallejo, CA
    • Oakland, CA
    • Fremont, CA
    • San Jose, CA
    • Santa Clara, CA